The call center of a company is the virtual reception point of the business. This department is vital because the average customer or potential client is quick to judge a company by the quality of its call center. We at Kiwi ICT do not just improve the call center of every business we get involved with; we revolutionize it.
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We only use the best software and IT resources in the industry to meet our clients’ needs. Some of the top-notch services and software providers we use include 3CX, Asterisk, Asternic, Virtual PBX, OnSIP, Genesys Cloud, among others. Our team is filled with world-class IT experts who will use these tools to improve your call center’s overall performance.
Experience in dealing with similar situations has taught us to consider essential tools, customer expectations, call agents, and other factors. We are a top IT firm that will ensure that your call agents get the best tools to be at their best. The IT solutions we provide make life easier for your call agents. Through our expertise, your staff will have updated software and hardware devices to work with. We will make it possible for them to store and access customer data to provide timely information without stress.
Crucial call center functions we offer, include Automatic Call Distribution (ACD), Interactive Voice Response (IVR), Predictive dialer, and more, will ensure seamless communication between your agents and customers. With time, your call agents will provide consistent quality service, and there will be no need for excessive monitoring on your part.
As a thriving IT services company, our clients have benefitted immensely from our advanced call center optimization with results to prove it. Some of the many benefits of KiwiITC Business VoIP Solutions are:
- Anywhere, any-device communications
- Professional business features
- Integrated communications channels (phone, fax, email, DM, video)
- Consistent branding across communications channels
- Disaster-proof communications
Yes, we are an IT consulting business, but you are important to us regardless of the industry. We treat our clients like additional members of our family. Our customer support lines and social network handles are always open to assist you with anything.
Advanced Call Center Technologies Work From Home
Call Center Services
- Multiple locations
- Inbound Calls
- Outbound Calls
- Sales
- Service
- B2B and B2C
Extended Service Plans
Turn-key sales and marketing for your Extended Service Plans.
Customer support and scheduling of repair service.
Fulfillment
- Warehousing
- Shipping
- Order Processing
- Service Requests
Service Sentry
Automated system follow up for service calls and tracking customer feedback.
Increase your customer retention.
Digital Program Options
- Emails
- eCommerce Solutions
- Social Media
- Data Base Marketing Integration
Lead Generation
Programs that use a combination of our call center and marketing services to generate leads for your business.
You need a comprehensive, coordinated, team backed by the best in marketing services to support and grow your business! That’s what we do.
We Create Fully Integrated Solutions So You Can Focus On Your Business
I would be happy to recommend ACS to any prospective client. After working at DialAmerica, the largest independently owned call center in the US, I served as the third party call center manager for Hello Direct for 4 years. During my tenure there, I personally visited and vetted over 20 call centers and placed work in 6. (I wish I had known your group then.)
In my current role at MarketChord, I consult with companies to help improve every sales and marketing “Touch”. My clients have included large and small companies like National Geographic, Baudville, Danielson Designs, CU net, Idville, Nuance software, Kronos, Gar Products etc.
Advanced Call Center Technologies Llc
Whenever my clients have a need for outsourced phone sales, I recommend ACS. I am pleased to say that I am VERY happy with the performance of the programs I have placed with you. Not only are your sales reps representing my clients professionally, their sales stats exceed expectations. Most importantly, ACS’s account management and IT teams have been extremely receptive and responsive to my ever-changing scripts, data transfer needs, recording requests etc.
Advanced Call Center Technologies Careers
I will certainly be placing more work with you on the current campaigns and I look forward to recommending you to all of my consulting clients.